Article 1 - Definitions
The following definitions apply in these terms and conditions:
'withdrawal period': the period during which the consumer may exercise his right of withdrawal.
Consumer: the natural person who is not acting in the course of his professional activity and who has concluded a distance contract with the trader;
'day' means a calendar day
'fixed-term contract' means a distance contract concerning a range of products and/or services where the obligation to supply and/or purchase is spread over time
durable medium: any instrument which enables the consumer or the trader to store information addressed personally to him in a way accessible for future reference and which allows the unchanged reproduction of the information stored.
Right of withdrawal: the possibility for the consumer to renounce the distance contract within the withdrawal period;
Trader: the natural or legal person who offers products and/or services to consumers at a distance;
Distance contract: a contract where part of a system organized by the trader for the distance selling of products and/or services involves the conclusion of the contract exclusively by means of one or more means of distance communication;
'means of distance communication' means any technique which can be used for the conclusion of a contract without the consumer and the trader being present in the same room at the same time
General terms and conditions: these general terms and conditions of the trader.
Article 2 - Identity of the trader
Article 3 - Applicability
These general terms and conditions apply to every offer made by the trader and to every distance contract and order concluded between the trader and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, the trader shall indicate, before the conclusion of the distance contract, that the general terms and conditions are available for inspection and will be sent to the consumer free of charge as soon as possible at the consumer's request.
If the distance contract is concluded electronically, the text of those general terms and conditions shall, notwithstanding the previous paragraph and before the conclusion of the distance contract, be made available to the consumer in electronic form in such a way that the consumer can easily store it on a durable medium. If this is not reasonably possible, it shall be indicated before the conclusion of the distance contract where the general terms and conditions can be consulted electronically and that they will be sent to the consumer on request, either electronically or otherwise, free of charge.
In the event that product or service-specific terms and conditions also apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and in the event of conflicting general terms and conditions, the consumer must always invoke the provision that is most advantageous to him.
If one or more provisions of these general terms and conditions should at any time be invalid, in whole or in part, the remainder of the agreement and these terms and conditions shall remain in force and the provision in question shall be replaced without undue delay by mutual agreement with a provision that comes as close as possible to the scope of the original provision.
Situations not covered by these General Terms and Conditions shall be judged "in the spirit" of these General Terms and Conditions.
Any ambiguity as to the interpretation or content of one or more provisions of our General Terms and Conditions shall be interpreted "in the spirit" of these General Terms and Conditions.
Article 4 - The Offer
If an offer has a limited validity or is subject to conditions, this will be explicitly mentioned in the offer.
The offer is subject to change. The entrepreneur has the right to change and adjust the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make an informed assessment of the offer. If the entrepreneur uses images, these are a credible representation of the products and/or services. Obvious mistakes or errors in the offer are binding for the entrepreneur.
All images, specifications and information in the offer are indicative and cannot lead to compensation or termination of the contract.
The images of the products are a true representation of the products offered. The contractor cannot guarantee that the colors shown exactly match the actual colors of the products.
Each offer contains such information that it is clear to the consumer what rights and obligations he or she has as a result of accepting the offer. This applies in particular to
the price including taxes;
the possible costs of shipping;
the manner in which the contract will be concluded and the actions necessary for it to be concluded;
whether or not the right of withdrawal is applicable;
The method of payment, delivery and performance of the contract;
The period of acceptance of the offer or the period within which the trader guarantees the price;
The level of the tariff for distance communication if the cost of using the technology for distance communication is calculated on a different basis than the general basic tariff for the means of communication used;
whether the contract will be stored after its conclusion and, if so, how it can be consulted by the consumer
the way in which the consumer can check and, if desired, correct the information he has provided under the contract before the conclusion of the contract
any other languages in which the contract may be concluded in addition to Dutch;
the codes of conduct to which the trader is subject and the way in which the consumer can consult those codes of conduct electronically; and
the minimum duration of the distance contract in case of an extended transaction.
Optional: available sizes, colors, material type.
Article 5 - The agreement
The agreement is concluded, subject to the provisions of paragraph 4, the moment the consumer accepts the offer and the conditions for doing so are met.
If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the electronic acceptance of the offer. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can terminate the agreement.
If the agreement is concluded electronically, the trader will take appropriate technical and organizational measures to protect the electronic transfer of data and ensure a secure web environment. If the consumer has the possibility to pay electronically, the trader will take appropriate security measures.
The trader may - within the limits of the law - obtain information about the consumer's ability to fulfill his payment obligations and about all facts and factors that are important for the proper conclusion of the distance contract. If, on the basis of this investigation, the trader has good reasons not to conclude the contract, he has the right to refuse an order or request with reasons or to attach specific conditions to its execution.
The trader shall provide the consumer with the following information together with the product or service, in writing or in a manner accessible to the consumer, stored on a durable medium:
a. The visiting address of the trader's business premises where the consumer can lodge complaints;
b. the conditions and means by which the consumer may exercise the right of withdrawal or a clear statement of the exclusion of the right of withdrawal
c. information on guarantees and existing after-sales services;
d. the information referred to in Article 4(3) of these terms and conditions, unless the trader has already provided it to the consumer prior to the conclusion of the contract
e. the conditions for terminating the contract if the contract has a duration of more than one year or for an indefinite period.
In the case of a long-term transaction, the provision in the previous paragraph applies only to the first delivery.
Any contract shall be concluded under the condition that the products concerned are sufficiently available.
Article 6 - Right of withdrawal
When purchasing products, the consumer may cancel the agreement without giving any reason within 14 days. This withdrawal period starts the day after the consumer or a representative previously appointed by the consumer and the trader has received the goods.
During this period, the consumer must handle the product and packaging with care. He will only unpack the product or use it to the extent necessary to assess whether he wants to keep the product. If the consumer exercises his right of withdrawal, the consumer must return the product to the trader with all the accompanying accessories and, as far as reasonable, in its original condition and packaging, in accordance with the reasonable and clear instructions given by the trader.
If the consumer wishes to exercise his right of withdrawal, he is obliged to notify the trader within 14 days after receipt of the product. The consumer must give notice by means of a written message/email. Once the consumer has exercised his right of withdrawal, he must return the product within 14 days. The consumer must prove the timely return of the delivered goods, e.g. by a postal receipt.
If, after the expiry of the periods referred to in paragraphs 2 and 3, the consumer has not indicated that he wishes to exercise his right of withdrawal or has not returned the goods to the trader, the purchase shall be regarded as having been made.
Article 7 - Costs in case of withdrawal
If the consumer exercises his right of withdrawal, the costs of returning the goods shall be borne by the consumer.
If the consumer has paid an amount, the trader must reimburse this amount as soon as possible, but no later than 14 days after the withdrawal. This is on condition that the goods have already been received by the trader or that conclusive proof can be provided that the goods have been returned in full.
Article 8 - Exclusion of the right of withdrawal
The trader may exclude the consumer from the right of withdrawal for the products described in paragraphs 2 and 3. The exclusion of the right of withdrawal is only effective if the trader has clearly indicated this when making the offer or at least in good time before the conclusion of the contract.
Exclusion of the right of withdrawal is only possible for products
a. which are created by the trader according to the consumer's specifications;
b. which are clearly of a personal nature
c. which cannot be returned due to their nature
d. which deteriorate or age rapidly
e. whose price depends on fluctuations in the financial market over which the trader has no control
f. to individual newspapers and magazines
g. audio and video recordings and computer software whose seal has been broken by the consumer
h. for hygiene products whose seal has been broken by the consumer.
Exclusion of the right of withdrawal is only possible for services
a. relating to accommodation, transportation, restaurant services or leisure activities to be provided on a specific date or during a specific period
b. where the supply has begun with the consumer's express consent before the end of the withdrawal period
c. in relation to betting and lotteries.
Conditions for returns:
1. request for return:
Customers must indicate in advance that they wish to return an item before we can accept the return. Returns without prior notification will not be accepted.
Customers can make a return request by contacting our customer service department. Once the request is approved, we will send you return instructions.
2. Acceptance of the return:
Once we receive the return request, we will review it and respond within a reasonable time. Returns will only be accepted if the following conditions are met:
- Sealed products. If the seal is broken, we cannot accept the return.
- The item is in original condition, including all accessories, manuals and packaging.
- The item shows no signs of use, damage or mishandling that affect its merchantability.
- The item falls within the return period specified on our returns page and in our returns policy.
3. Restocking fee:
If a customer rejects the package upon delivery, a restocking fee of 10 euros will be charged. This fee covers the cost of processing and replenishing the stock.
4. return shipping costs:
The customer is responsible for the cost of returning the item.
5. refund:
Once we have received and inspected the returned goods and the return has been accepted, we will refund the purchase amount minus the restocking fee and shipping costs. The refund will be made via the customer's original payment method, unless otherwise agreed.
6. exceptions:
Some items cannot be returned due to their nature, such as personalized products, perishable goods or hygiene items (this list is not exhaustive).
We recommend that customers read the full returns policy on our website before making a purchase. If customers have any questions or doubts, they can contact our customer service team for further assistance.
Article 9 - The price
During the period of validity indicated in the offer, the prices of the products and/or services will not be increased, with the exception of price changes due to changes in VAT rates.
Contrary to the previous paragraph, the trader may offer products or services whose prices are subject to fluctuations in the financial market that are beyond the trader's control, at variable prices. This link with fluctuations and the fact that the prices indicated are indicative prices must be pointed out in the offer.
Price increases within 3 months after the conclusion of the contract are only permitted if they result from laws or regulations.
Price increases from 3 months after the conclusion of the contract are only allowed if the entrepreneur has agreed to them and:
a. they result from statutory provisions or regulations; or
b. the consumer has the right to terminate the contract on the day on which the price increase takes effect.
The prices stated in the offer of products or services include VAT.
All prices are subject to misprints and typographical errors. We accept no liability for the consequences of typographical errors. In the event of printing errors, the entrepreneur is not obliged to deliver the goods at the wrong price.
According to § 5 para. 1 UStG 1968, the place of supply is in the country where the transportation begins. In this case, this delivery takes place outside the EU. Subsequently, the postal or courier service collects the import VAT or customs clearance costs from the customer. Therefore, the merchant does not charge VAT.
Special additional customs clearance fees and/or import duties are not included in the price and must be paid by the customer.
Article 10 - Compliance and warranty
The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements for reliability and/or usability and the legal provisions and/or government regulations that exist at the time of the conclusion of the agreement. To the extent agreed, the entrepreneur also guarantees that the product is suitable for other than ordinary use.
A guarantee from the trader, manufacturer or importer does not affect the statutory rights and claims that the consumer can assert against the trader on the basis of the agreement.
Any defects or incorrectly delivered products must be reported in writing to the entrepreneur within 14 days after delivery. The products must be returned in their original packaging and in new condition.
The entrepreneur's warranty period corresponds to the manufacturer's warranty period. The entrepreneur is under no circumstances liable for the final suitability of the products for the respective use by the consumer or for advice on the use or application of the products.
The warranty does not apply if:
The consumer has repaired and/or modified the delivered products himself or has had them repaired and/or modified by a third party.
The delivered products have been exposed to abnormal conditions or have otherwise been treated negligently or contrary to the instructions of the contractor and/or on the packaging;
The inadequacy is wholly or partly due to regulations that the government has issued or will issue with regard to the type or quality of the materials used.
Article 11 - Delivery and execution
The Supplier shall exercise the utmost care when receiving and executing orders for products.
The place of delivery is the address that the consumer has provided to the company.
Without prejudice to what is stated in Article 4 of these General Terms and Conditions, the contractor will take orders promptly, but no later than 30 days, unless the consumer has agreed to a longer delivery. If delivery is delayed or if an order is not or only partially executed, the consumer will receive it no later than 30 days after placing the order. In this case, the consumer has the right to dissolve the agreement without penalty and the right to compensation.
In the event of dissolution as referred to in the previous paragraph, the trader must refund the amount paid to the consumer as soon as possible and at the latest within 14 days after such dissolution.
If it proves impossible to deliver an ordered product, the trader will endeavor to deliver a replacement product. At the latest upon delivery, it shall be clearly stated that a replacement product will be delivered. The right of withdrawal cannot be excluded for replacement goods. The costs of the return shipment are borne by the entrepreneur.
The risk of damage to and / or loss of products is borne by the entrepreneur until the time of handover to the consumer or a previously appointed representative made known to the entrepreneur, unless explicitly agreed otherwise.
Article 12 - Continuous transactions: duration, termination and extension
Termination
The consumer may terminate a contract of indefinite duration, which extends to the regular supply of products (including electricity) or services, at any time subject to the applicable termination rules and a notice period not exceeding one month.
The consumer has the right to terminate a fixed-term contract concluded for the regular delivery of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period not exceeding one month, at the end of the fixed period.
The consumer may take the measures referred to in the previous paragraphs:
terminate at any time and not be limited to terminating at a specific time or for a specific period;
terminate at least in the same way as they were concluded by him;
always be terminated with the same notice period that the trader has set for himself.
Extension
A fixed-term contract for the regular supply of goods (including electricity) or services may not be tacitly extended or renewed for a specified period.
Notwithstanding the previous paragraph, a fixed-term contract for the regular delivery of daily newspapers, weekly newspapers or periodicals may be tacitly extended for a maximum of three months if the consumer has the right to terminate the extended contract before the end of the extension period by giving a maximum of one month's notice.
A fixed-term contract for the regular supply of goods or services may be automatically renewed for an indefinite period only if the consumer has the right to terminate the contract at any time with a maximum of one month's notice and with a maximum of three months' notice if the contract concerns the regular supply of daily newspapers, weekly newspapers or periodicals but less than once a month.
A temporary contract for the regular delivery of trial days, news and weekly newspapers and magazines (trial or introductory subscription) shall not be tacitly continued and shall automatically terminate at the end of the trial or introductory period.
Duration
If a contract lasts longer than one year, the consumer may terminate the contract at any time after the expiry of one year of the contract with up to one month's notice, unless reasonableness and fairness prevent termination before the expiry of the agreed duration.
Article 13 - Payment
Unless another date has been agreed, the amounts payable by the consumer shall be paid within 7 working days from the beginning of the cooling-off period referred to in Article 6(1). In the case of a contract for the provision of a service, this period starts after the consumer has received confirmation of the contract.
The consumer is obliged to report any inaccuracies in the information provided or the payment indicated to the trader without delay.
In the event of the consumer's default, the trader is entitled, subject to statutory limitations, to charge the consumer reasonable costs.
Article 14 - Complaints
Complaints about the execution of the agreement must be submitted fully and clearly described within 7 days after the consumer has found the shortcomings to the trader.
Complaints submitted to the trader will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the trader will respond within the 14-day period with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed response.
If the complaint cannot be resolved amicably, it becomes a dispute subject to the dispute resolution procedure.
A complaint does not suspend the trader's obligations unless the trader indicates otherwise in writing.
If a complaint is found to be justified by the entrepreneur, the entrepreneur must, at his discretion, replace or repair the delivered products free of charge.
Article 15 - Disputes
Only UK law applies to agreements between the entrepreneur and the consumer to which these general terms and conditions apply. Even if the consumer lives abroad.
